The Senior Pension Officer - Member Services, will be responsible for the design and implementation of innovative strategies aimed at improving member engagement and service delivery.

• Actively participate in the planning and carrying out of member satisfaction surveys and other requi
• Preparation of the content for quarterly newsletter, flyers, information booklets and brochures.
• Liaison and follow ups with the insurance/brokers on provision of medical cover to retirees.
• Proactively participate in the planning and implementation of the annual Member Education & Awarenes
• Attend to member queries, complaints and concerns related processing and payment of benefits and pro
• Undertake monthly reconciliation of recoveries for post-retirement medical covers from the pensioner
• Promote uptake and enrolment of pensioners into the retirees’ medical scheme.
• Handle queries, complaints and concerns on retirees’ medical scheme.
• Undertake the annual registration of DB & IDD retiree and beneficiary pensioners through biometric v
• Maintain an updated register of suspended pensioners and undertake follows for reinstatement as may
• Handle queries, complaints and concerns relating to processing of requests for funds from the Orphan
• Preparation of periodic update reports on post-retirement medical
• Generation of required data for preparation of monthly and quarterly administration reports.
• Provision of required data for financial review, actuarial valuation and any other required informat
• Promote uptake of the Fund’s online communication channels through creation of awareness, assisting
• Preparation of required quarterly and periodic status update reports

• Bachelors Degree or an equivalent in bachelor of arts in social communication from accredited and recognized institution.
• Bachelors Degree or an equivalent in bachelor of science (actuarial science with it) from accredited and recognized institution.
• Proficiency in Computer Applications
• IT & Numerical Skills
• A minimum of five (5) years Experience in Customer Service
• Substantial Experience in Pension Benefits Administration
• High-level interpersonal and cross-cultural skills, including ability to build consensus, alliances and collaborative relationships with sensitivity to diversity.
• Ability to be forward thinking and use technology and other modern tools to drive decision making and implementation.
• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Critical and analytical thinking and problem-solving skills.
• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.