The role is responsible for providing guidance in the formulation and implementation of corporate strategic initiatives, monitor the plans set to enable the Fund to meet its strategic objectives. The role will also drive innovation within the Fund, implement and manage the operational business process management framework across various functions, ensuring service and quality assurance - performance on Service Level Agreements with a view to enhancing customer experience. The role holder will play an integral role in increasing member satisfaction and efficiencies through prioritized system enhancements and process improvements and will oversee the Quality Management System (ISO).

•  Advise management to enable a shared understanding of best practice strategic planning and to ensur
• Direct the alignment of corporate reporting systems and the identification of key performance indica
• Facilitate the strategic review and planning processes with the heads of departments, to enable the
• Enforce compliance with strategic planning reporting requirements by linking to independent performa
• Lead process improvement initiatives through mapping of member journey and work with cross-function
•  Facilitate teams to critically review current processes for effectiveness, quality, and simplifi
• Implement process solutions to improve operational efficiency and recommend innovative solutions
• Develop metrics to ensure processes improvement implementations are successfully measured and ef
• Develop challenging quality metrics across the Fund and monitor performance.
• Develop procedures to examine and report quality issues within the Fund.
• Oversee service quality, maintain, and improve training platforms and work with management to im
• Administer and implement the Fund’s quality management system (QMS) to ensure efficiency, compli
• Act as the team leader of the ISO champions for coordination, planning and implementation of all
• Ensure that work controls, training and other records are properly documented, securely stored a
• Prepare QMS reports for management review meetings, staff and departmental meetings updates, ext
• Oversee risk management review, customer feedback management, organizational awareness, and trai
• Liaise with certification body and consultants for the Fund’s Quality Management System plans, c

• Bachelors Degree or an equivalent in bachelor of business management from accredited and recognized institution.
• Masters Degree or an equivalent in master of business administration from accredited and recognized institution.
• 8 years of relevant experience as an top level manager in corporate planning
• Creativity and innovation skills.
• Action oriented and demonstrated ability to manage priorities
• Quality focus and attention to detail.
• Professionalism and integrity in line with Kenya Power Pension Fund values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem-solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement, and achievement of goals.
• Risk awareness and focus - demonstrate understanding of risk management practices, standards, and regulatory requirements,
• Good understanding and experience in application of corporate planning principles and corporate services.
• Membership of a professional body.
• Knowledge and experience in ISO 9001 or a Certified QMS Lead Auditor will be an added advantage.
• Understanding of quality assurance